You can schedule a message to as many recipients as you wish; There is no limit on the number of WhatsApp recipients that you can add to a schedule.

SKEDit will automate your message, forwarding to five contacts at a time. WhatsApp has introduced this stricter limit, globally, of five contacts to whom messages can be simultaneously forwarded, aiming to slow the spread of misinformation on the platform.

You can create a SKEDit group and add to it the contacts that you frequently message together. This way, you only add contacts to a SKEDit group once and select that group as a recipient for your messages.

Note: SKEDit will message contacts in a SKEDit group individually. 
Each contact will receive a message in his chat window.

• Can i schedule two or more WhatsApp messages to the exact same time?
• What happens if you schedule two messages to the exact time?
• How to measure the amount of time to keep in between schedules?

Can I schedule two or more WhatsApp messages to the exact same time?

What happens if you schedule two messages to the exact time?

• One message could succeed sending, the other messages could either fail or stay pending
• All messages could stay in Pending
• All messages could fail
• Recipient Mismatch: one of your scheduled messages could go to the wrong recipient

How to measure the amount of time to keep in between schedules?

The process of attaching files to a scheduled email is different from a WhatsApp message. The file you are attaching needs to be uploaded to the email server before it can be delivered. If the scheduled time is up before the file is uploaded, the email sends without the attachment.

When you finish scheduling your message and tap the confirmation button, you will notice a status bar “Uploading Files” on the top of the screen. This status bar shows you the uploading process to the email server.

If you are attaching a file that is big in size, make sure the file fully uploads before the scheduled time for that email is up.

If you believe this is not the case and are still having issues sending email attachments, please email us on contact@skedit.io or through the SKEDit Help Center. You can share with us a video recording of the scheduling, showing the issue you are facing (See “How-To report a problem – please include video”).

1. What changed?

Some manufacturers have released dual-versions of messenger apps on their devices. For example, with the release of Samsung Experience 9.0 on Android Oreo, users are now able to install 2x WhatsApp (they need to have two numbers, of course). Other devices that include this are Xiaomi, OnePlus, etc.

2. How does this impact scheduling on SKEDit?

Unfortunately, we did significant R&D and found that it is not possible to make it compatible with SKEDit as there is no technical/programmatic way to identify whether the device has dual apps installed or not.

If you have dual messengers installed, you should consider removing one to be able to continue to schedule successfully without any issues. Otherwise, the scheduling won’t work.

For example, on Xiaomi devices, you will get a “file not supported” error when selecting a contact. On Samsung devices, auto send will no longer work as you will receive a notification popping up from the bottom of the device screen and asking you to select the WhatsApp version you want the message to send.

We are always looking for ways to overcome limitations or for changes in technicalities and policies that might impact scheduling on SKEDit. We assure you that we will work on this compatibility as soon as it is possible.

NB: Please help us improve our product and cover more devices & use cases by sharing a video screen record showing what happens at the scheduled time in case a schedule WhatsApp message fails (even after meeting all the requirements). You can email us on contact@skedit.io or submit a ticket in the Help Center.

+ RELATED ARTICLE: “How-To report a problem – please include video“.

If WhatsApp schedules fail after long periods of inactivity or repeat schedules are only succeeding in the first repeat attempt, please follow the troubleshooting below.

This article contains the following sections:

• Turn OFF Battery Optimization for SKEDit
• Turn ON Auto-start for SKEDit

Turn OFF Battery Optimization for SKEDit

Battery optimization was introduced into Android 6.0 Marshmallow and above, limiting what apps can do in the background. For instance, if Battery Optimization is ON, Android will automatically turn off Accessibility for SKEDit, causing automation of scheduled messages to fail. See the article on “How-To disable Battery Optimization for SKEDit in your device” to find the steps to turn off Battery Optimization on your device.

Turn ON Auto-start for SKEDit

Background services on Android should restart if they end unexpectedly or the device reboots. On some devices, however, Auto Start is disabled by default for all applications, and this prevents SKEDit from delivering the message successfully. See the article “SKEDit Is Not Working Properly on My Xiaomi, Huawei, Oppo, Vivo and Other Chinese Devices” to find the steps to turn on Auto-start on your device.

Some users have noticed that updating SKEDit to the latest version, v2.9.7, has caused scheduled WhatsApp messages containing attachments to fail. The two most likely causes of this problem are:

1. The file you are trying to attach is located in your external memory card
2. You are trying to attach from Google Drive (not supported)

If you are using SKEDit v2.9.7 and face this issue, please get our latest update on the Google Play Store to resolve it.

Kindly note that the error “HTTP 503 Service Unavailable: Back-end server is at capacity” means SKEDit is experiencing server downtime and is undergoing maintenance, causing SKEDit’s services to be unavailable.

Server problems will rarely happen and should be resolved in a maximum of 2 days. If you suspect that this issue is taking too long to be resolved, please send us an email to contact@skedit.io and we will look into it.

If you notice that a scheduled message is delivered to the wrong recipient, please take the troubleshooting below.

This article contains the following sections:

• Do NOT schedule two or more WhatsApp messages to the exact same time
• Make sure each contact on your WhatsApp’s contacts list is unique
• Do not tap anywhere on the screen while automation is taking place

Do NOT schedule two or more WhatsApp messages to the exact same time

Time conflict in scheduled messages will lead to failure or delivery issues (e.g. recipient mismatch).

Keep in mind that if you schedule a message with many recipients, you should space it a couple of minutes apart from the next scheduled message to avoid conflict, depending on how many contacts are added to the recipients’ field.

Make sure each contact on your WhatsApp’s contacts list is unique

• Two (or more) contacts should NOT have the same name.
  • For the contact matching process to be successful, make sure that the first 24 letters of the selected recipient’s name are NOT a match with another recipient’s name.
• Do NOT name a WhatsApp group with the same name as another contact or another group/list.
• Do NOT name a WhatsApp Broadcast List with the same name as another contact or another group/list.
• Avoid using emojis in a contact’s name. This can cause a recipient mismatch or a message failure.

Do not tap anywhere on the screen while automation is taking place

Tapping on the screen while automation of your message is happening could cause SKEDit to select the wrong recipient for your scheduled message. Please wait until your message is delivered before tapping and using your device.

This article contains the following sections:

• Generating a new Password
• “Email is invalid or doesn’t exist”

Generating a new Password

If you are having trouble signing in, please try the following steps to generate a new Password:

1. Click on Sign in
2. Click on Forget Password
3. Fill in the email you used to create an account
4. Follow the process to generate a new password (you will receive a link on your email).
5. Sign in with your new password

“Email is invalid or doesn’t exist”

In the case where it says the email is invalid or doesn’t exist:

1. Make sure the email is written correctly
2. Make sure the email you are typing is the one used to create an account in the app

If you still face issues, please email us on contact@skedit.io or submit a ticket via our Help Center.

This article contains the following sections:

• Why can’t I see my scheduled email in the Sent items folder?
• How can I keep a copy of my sent email?

Why can’t I see my scheduled email in the Sent items folder?

Emails scheduled and sent through SKEDit do not appear in the Sent Items folder in your mailbox; this is not a bug, but a technical limitation for security reasons.

How can I keep a copy of my sent email?

A workaround solution to keep a copy of sent emails through SKEDit is to “bcc” yourself when scheduling.

You can also create a folder in your mailbox for easy access and set a rule so that similar emails group in that folder. For more information on how to create mailbox rules, see Microsoft’s article on “Always move messages from a specific sender“.

If you request a password reset link, but do not receive an email from SKEDit, please follow the troubleshooting below.

This article contains the following sections:

• Check if the email is in your spam folder
• Check if the email wasn’t blocked
• I have checked the causes above, and I still haven’t received my email

Check if the email is in your spam folder.

The spam filtering system on your mail client might have identified the “Reset Password” email as spam. Check the spam folder in your mailbox to see if SKEDit’s email is there.

Check if the email wasn’t blocked

If you do not find the “Reset Password” email in the mailbox’s spam folder, it could have been blocked by your company’s server. Contact your IT administrator to allow emails from noreply@skedit.io and try requesting a new “Password Reset” link.

I have checked the causes above, and I still haven’t received the email

If you followed the troubleshooting above and still cannot see the “Reset Password” email on your mailbox, please email us on contact@skedit.io or create a ticket through the SKEDit Help Center.

This article contains the following sections:

• Why is this happening?
• How can I fix this?

Why is this happening?

On some Android devices / OS, this happens as a “reminder” when you have unread notifications.

How can I fix this?

To solve this issue, please follow the steps below:

1. Open settings on your device
2. Tap notifications (or accessibility)
3. Tap notification reminder
4. Turn it OFF